Cancellation Policy
If you are unable to attend an appointment, you must give at least 48 hours notice. If you cancel on the day of the appointment, or fail to attend an appointment without notice, this will be counted as non-attendance, and you will be charged for the session. Likewise, if you are more than 15 minutes late for your appointment without discussing this, it will count as non-attendance and you will be charged.
It will be the client’s responsibility to contact the therapist to arrange further sessions after non-attendance.
Frequent cancellations/non-attendances cause therapy to be disjointed and will result in poorer outcomes.
If you have paid in advance for a block of sessions, and you are unable to fulfil your commitment to these sessions, a partial refund will be at the discretion of your therapist.
It will be the client’s responsibility to contact the therapist to arrange further sessions after non-attendance.
Frequent cancellations/non-attendances cause therapy to be disjointed and will result in poorer outcomes.
If you have paid in advance for a block of sessions, and you are unable to fulfil your commitment to these sessions, a partial refund will be at the discretion of your therapist.